Welcome to wrenandwhale.shop. We strive to ensure that every user enjoys a clear and transparent shopping experience, and, where eligible, benefits from fair return and refund services.

Due to changing market conditions and ongoing operational pressures, our store has made the difficult decision to conduct a liquidation sale to clear our remaining inventory. All gardening tools and watering cans listed on the website are being sold at discounted prices as part of this inventory clearance. Please note that quantities for some items are limited; once sold out, these items may not be restocked. Despite being in a liquidation phase, we remain committed to providing basic after-sales support to our users in accordance with this Refund Policy.

I. Order Processing and Shipping Times
Order Processing Time: Processed on the same day
Shipping Time: Typically 2 business days
Return Request Period: Within 30 days of receiving the item(s)
Refund Processing Time: Funds credited within 3 business days after the refund request is approved

II. Return Eligibility
Users may request a return after receiving their items, provided the following conditions are met:
The item has not sustained any artificial (user-inflicted) damage
The item remains in a normal, usable condition
The item’s accessories and original packaging remain as intact as possible
The return request is submitted within 30 days of the delivery date
Returns may be declined under the following circumstances:
The return request is submitted after the 30-day return period has expired
The item exhibits obvious signs of artificial (user-inflicted) damage
The item shows significant signs of wear and tear resulting from personal use

III. Return Process
Contact Customer Service to submit a return request
Provide your Order Number and a brief explanation of the issue
Customer Service will review your request and provide return instructions
You ship the item(s) back to us
We will arrange for the refund once our warehouse confirms receipt of the returned item(s)
Please do not return items directly without prior confirmation, as this may delay or complicate the refund process.

IV. Refund Details
Once your refund request has been approved, the funds will typically be returned to your original payment method within 3 business days.
Please note that actual processing times may vary slightly depending on your specific bank or payment provider; please refer to your account statement for the actual date the funds are credited.

V. Shipping Damage or Incorrect Items
If you receive an item that is damaged during shipping, is missing components, or is incorrect (not what you ordered), please contact Customer Service as soon as possible after receipt. Please provide relevant photographs of the issue, and we will assist you in resolving the matter.

VI. Return Address
Return Address: 115 W Waterside Pkwy, Palm Coast, FL, 32137

Thank you for your understanding and support of wrenandwhale.shop.