Welcome to wrenandwhale.shop. We are dedicated to providing users within the United States with convenient delivery services for gardening tools and watering cans, and we strive to ensure that orders are delivered quickly and securely whenever possible.

Due to changing market conditions and sustained operational pressures, our store has made the difficult decision to conduct a liquidation sale. We are currently clearing out our inventory at discounted prices; please note that quantities for some items are limited and may not be restocked once sold out. Throughout this liquidation period, we will continue to maintain our standard order processing and logistics services.

I. Shipping Regions
Currently, wrenandwhale.shop supports order delivery exclusively within the United States.
All orders are shipped from our U.S.-based warehouses to minimize transit times and maximize delivery efficiency.

II. Order Processing Time
Once payment is completed, orders are typically processed and dispatched on the same day.
Please ensure that you provide an accurate shipping address and contact information to avoid any delays or issues with your delivery.

III. Shipping Time
Once an order has been shipped, it is expected to arrive within 2 business days under normal circumstances.
However, delivery times may experience slight delays during holidays, periods of severe weather, peak shipping seasons, or due to unforeseen circumstances beyond our control.

IV. Logistics and Delivery Details
We select the most suitable shipping carrier for each order based on its specific details. Our shipping partners may include:
USPS
UPS
FedEx
DHL eCommerce
Specific delivery details will be provided in your shipping notification.

V. Order Tracking
Once your order has been shipped, our system will send you a shipping notification containing tracking information. You can use the provided tracking number to monitor the status of your shipment.

VI. Returns and Refunds
Customers may request a return within 30 days of receiving their order. Returned items must be in their original condition and suitable for resale.
Once your refund request has been approved, the funds will typically be credited back to your original payment method within 3 business days.

VII. Delivery Exceptions
Delivery times may be affected by the following circumstances:
Incorrect shipping address provided
Inability to contact the recipient
Severe weather or natural disasters
Delays caused by the shipping carrier
If you encounter any issues or anomalies with your shipment, please contact our customer service team immediately for assistance.

Thank you for your continued support and understanding of wrenandwhale.shop.