Welcome to wrenandwhale.shop. To help you better understand our shopping process and services, we have compiled the following list of Frequently Asked Questions (FAQs).

Due to changes in market conditions and ongoing operational pressures, our store has made the difficult decision to conduct a clearance sale—even at a loss—to liquidate our remaining inventory. All items on our website, including gardening tools, watering cans, and other supplies, are being offered at discounted prices to clear stock. Please note that quantities for some items are limited and may not be restocked once sold out. We sincerely appreciate your support and understanding during this period.

1. What products does the website sell?
   wrenandwhale.shop primarily sells gardening tools, watering cans, and related home gardening supplies suitable for use in yards, on balconies, and for general plant care.
2. Why are the product prices lower than usual?
   As our company is currently in a phase of inventory liquidation and business restructuring, we are conducting a clearance sale—even at a loss—to optimize our stock levels as quickly as possible. Consequently, some items are being sold at prices below market value.
3. Are there inventory limits on products?
   Yes. Since we are currently in a clearance phase, inventory for some items is limited; once sold out, these items may not be restocked. We recommend that users check the stock status on the product page before placing an order.
4. How soon will my order be shipped after I place it?
   Orders are typically processed on the same day they are placed, and shipping is arranged shortly thereafter. Actual transit times may be affected by factors such as holidays, weather conditions, and the logistics carrier.
5. What payment methods are accepted?
   Our website supports common online payment methods. You can view the specific payment options available on the checkout page.
6. Do you accept returns or offer refunds?
   Yes. Users may request a return or refund within a specified timeframe. Please refer to the “Refund Policy” page on our website for specific terms and conditions.
7. How long does it take to receive a refund?
   Once your refund request has been approved, the funds are typically returned to your original payment account within 3 business days. The exact time it takes for the funds to appear in your account may vary slightly depending on your specific payment provider.
8. Will the actual product look exactly like the photos?
   We strive to ensure that our product images and descriptions are as accurate as possible. However, due to factors such as lighting conditions during photography and differences in display devices, there may be slight variations in color or detail compared to the actual product received.
9. Can I modify my order information?
   If your order has not yet been shipped, you may contact our customer service team as soon as possible to request changes to your shipping address or other order details. However, if your order has already entered the shipping process, it may no longer be possible to make modifications.

Thank you for choosing wrenandwhale.shop. We will continue to strive to provide you with a more stable and transparent shopping experience.